Here for your game.
Questions about your account, a clip, or something that doesn't feel right? Get in touch.
Email PinView supportA little help, on or off the course.
Include your username, what happened, and your app version if you know it. A screenshot can help.
Never send your password, verification code, or payment details.
For a privacy request, put “Privacy request” in your email subject. For a content or copyright concern, include the username and enough detail to identify the clip or comment.
How do I delete my account?
In PinView, open Profile, tap the account/settings icon, and choose Delete Account. Read the confirmation and type DELETE when asked. If you cannot access your account, email us from your account's email address so we can help verify the request.
How do I report or block someone?
Use the three-dot menu on a post or profile to report or block. Comments have their own report menu. You can review blocked accounts in Account settings. Email support if you cannot use the in-app tools.
Why isn't my new shot visible to others?
New posts and edits to a caption or shot details enter a review queue. An awaiting-review label means the clip is uploaded but has not been approved for other golfers' feeds yet.
I need help signing in.
Use the password-reset option on the sign-in screen. Check your spam folder for account emails. If an email does not arrive or you see a rate-limit error, email support rather than repeatedly requesting more codes.
What is PinView Pro?
PinView Pro is an optional subscription that unlocks PinView Analyzer: AI swing analysis (tempo, head and hip movement, posture) with full breakdowns and drills, slow motion and frame-by-frame viewing, drawing tools, and private saved analyses in My swings. PinView itself, including posting, the feed, messages and sharing, stays free. Pro is $7.99/month or $49.99/year in the United States and Canada.
How do I cancel or manage PinView Pro?
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose PinView Pro. You can also tap Manage subscription in PinView (Profile → Settings → PinView Pro). Cancel at least 24 hours before your renewal date to avoid the next charge. You keep Pro until the end of the period you paid for.
I subscribed but don't have Pro.
Open the PinView Pro screen in the app and tap Restore purchases while signed in with the same Apple Account you used to subscribe. If that doesn't work, email us with your PinView username.
How do I get a refund?
Apple handles all payments and refunds for PinView Pro. Request one at reportaproblem.apple.com.
Which videos can be analyzed?
Swing analysis works on full golf swings (not putts or chips) filmed face-on or down the line, with the golfer's whole body in frame, one person in the shot and a steady camera. The in-app guide (tap the ? in Swing View) shows how to film.
What happens to my saved swings if Pro ends?
Your saved analyses stay in My swings and you can still view or delete them. You need an active PinView Pro subscription to analyze new swings.
How do I share a shot?
Tap Share on a shot to send it to PinView friends in Messages, or choose Share outside PinView to send the video itself to Messages, Instagram and other apps. Only approved posts from public accounts can be shared outside PinView.